Liberty Mutual Insurance at 110 Turnpike Road Ste 201 in Westborough, Massachusetts

Customer Reviews about Liberty Mutual Insurance

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  Location was easy to find and staff was kind, welcoming and answered all of our questions! Even helped to make sure that our forms were filled out correctly for the RMV -- and they saved us money on the policy we had created over the phone earlier that day.
  April 11, 2017

  by Lea Shell
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  Worst customer service I have ever experienced. It took about 1 hour, speaking to 4 different people, having to start at the beginning each time, just to get a simple stamp for a registration renewal. I had to play a scavenger hunt to find a Liberty Mutual office, in Westborough, in a discreet unremarkable office on the second floor, and arrived at the office while still on hold with customer service trying to help me . There are no signs on the building. You have to drive to the end of building 114 to see a sign with an arrow that points to a parking lot and reads 110. CRAZY RIGHT! BTW, the office in Auburn is closed. I learned this only after calling their number (transferred to Dallas Tx, and I didn't know), and driving all the way there. I called the "Presidential Services" complaint line. Hung up on me after 9 minutes of being on hold, and I had to call back. After another 5 minutes on hold, got a live person who thanked me for providing feedback and they will forward my feedback to the people I spoke to, to improve customer service, that's it! YOUR WELCOME! GLAD I COULD HELP! Oh, the woman told me, after I persisted, she would forward my "experience " to her supervisor. Yaaaa! I feel so much better. Thanks for nothing. I'm happy my frustration, aggravation and driving about 35 miles this morning, and the loss of about an hour and a half of my time has helped your company improve its customer service for others.
  December 06, 2016

  by Jeffrey Allan Miller

Opening hours Closed now

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About Liberty Mutual Insurance in Westborough